AI Review Response Generator

An AI review response generator writes replies to customer reviews for a business. You paste the review, choose its star rating from 5 to 1, optionally add your business name, and pick a tone: Warm and grateful, Professional, Apologetic, or Friendly and casual. The model returns three replies, each under 100 words, so you can choose one or combine the best parts.

Replies matter because future customers read them, often more closely than the review itself. Every reply thanks the reviewer and responds to the specific points they raised rather than pasting the same line under every review. For a negative review the model apologises without admitting legal fault and offers to continue the conversation privately, with a [contact] placeholder for your email or phone number.

The model runs on the Toolz server. The review is sent over HTTPS, the server builds the prompt and runs Gemma 3 1B, a small open model from Google, with Ollama, and the replies stream back within a few seconds. The review and your business name are used to write the reply and then discarded: they are not stored or logged, not used to train any model, and not sent to any third-party AI company.

The model knows only what is in the review. It does not know what happened on the day, and it is told not to invent details, so add anything true you want said yourself. A 1B model can misread sarcasm or miss a point, so read the reply as the reviewer would before you post it. It does not post to any review site for you.

It is free with no signup, within about 20 runs per 10 minutes. You could write every reply by hand, keep a set of templates, or pay for a reputation platform. Three drafts in seconds makes it easier to reply to every review, not only the bad ones. If a situation needs a full written apology, the AI apology letter generator handles that.